RETURN & REFUND POLICY
RETURNS
Enjoy our 30 days Money Back Guarantee.
The return policy lasts 30 days (Starting from store dispatch date to customer dispatch date). If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
WARRANTY RETURN
We will cover the return shipping cost if the product is under warranty and the product was original shipped to the customer, We will not cover the shipping cost if the item was collected from our store. Depend on the product & warranty condition you might not need to return the item, we might provide replacement part(s) instead*.
Additional non-returnable items:
* Gift cards
* Some health and personal care items
To complete your return, we require a receipt or proof of purchase.(Please do not send your purchase back to the manufacturer)
There are certain situations where only partial refunds are granted:
* Obvious signs of use and packaging has been opened.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment and will receive a refund in a maximum of 30 business days
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at serve@ja2go.com.
Sale items
Only regular priced items may be refunded, unfortunately clearance & sale items cannot be refunded/exchange.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at serve@ja2go.com and send your item to: U4/579 Kessels Rd, Macgregor QLD 4109, Australia.
**We can’t guarantee that the product packaging will be well preserved in the delivery process. Unless the product’s function has been affected, damaged packaging are not eligible for refunds.**
Shipping
To return your product, you should mail your product to: U4/579 Kessels Rd, Macgregor QLD 4109, Australia.
You will be responsible for paying for your own shipping costs for returning your item. If you receive a refund, the cost of return shipping will be deducted from your refund. Shipping costs are non-refundable unless the product is damaged and is returned for exchange/refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Also, please keep your proof of shipment in case it is required for refund process.
Please ensure that the return product is packed safely. Full refund/ exchange is not eligible if the product is damaged when we receive it.